Content Removal and Complaints Policy

1. Who can complain

Anyone. You do not need a Planet account, and you do not need to be depicted in the content or own the rights to it. We accept complaints from the person depicted, from someone acting for them, and from a member of the public who has seen something wrong.

Write to support@planetjoi.com.

2. What to send us

So that we can act quickly, include:

• a link to, or clear description of, the content;
• what is wrong with it — that you are depicted and did not consent, that it depicts a minor, that it was obtained by recording a private call, that it infringes your rights, or whatever it is;
• how to reach you for a reply; and
• if you are the person depicted, enough for us to believe that — we will ask for proof of identity only where we need it, and we tell you why before we do.

We do not require a complaint to be in any particular form, and we do not turn one away because it is incomplete. If we need more, we ask.

3. How fast we act

• We acknowledge every complaint within 24 hours.
• We resolve every complaint within 7 business days of receiving it.
• Content reported as depicting a minor, or as intimate content published without the consent of the person depicted, is disabled immediately on receipt, before any review. We restore it only if the review clears it.

If a complaint needs longer than 7 business days — because it turns on a genuinely contested question of fact — we tell you that, tell you why, and keep the content disabled while we work it out.

4. Non-consensual and intimate content

This is the complaint we treat most seriously and move fastest on.

If you are depicted in intimate content on Planet that you did not consent to being published — including a recording or screenshot taken from a call, and including a deepfake or other synthetic depiction of you — tell us at support@planetjoi.com. We disable it on receipt.

You may withdraw consent you previously gave. If you appear in content here and no longer want to, tell us and we remove it. You do not have to explain why.

Where content was obtained by recording a call or a message, the account responsible is terminated permanently, and we will support you in reporting it to law enforcement.

5. Appeals

If we removed your content or restricted your account and you think we got it wrong, reply to the message we sent you, or write to support@planetjoi.com with your handle and what was removed.

An appeal is reviewed by someone who was not involved in the original decision. We answer within 7 business days. If we were wrong, we restore the content and reverse any penalty that followed from it.

There is no appeal against removal of content involving a minor, or against termination for it.

6. Complaints about us

If you are unhappy with how we handled a complaint, write to support@planetjoi.com and it will be looked at again by someone senior. If you are in the European Union or the United Kingdom, you also have the right to complain to your data protection authority about how we handled your personal data.