Notice to Law Enforcement

1. How to reach us

Law enforcement requests, legal process and preservation requests should be sent to support@planetjoi.com from an official government email address, on agency letterhead, signed by the requesting officer. Legal process may also be served by post at the address published on our Copyright Policy and §2257 Compliance Statement pages.

Include the agency, the officer’s name and badge or identification number, a direct telephone number, the case or reference number, the legal authority relied on, the specific account concerned, identified by @handle or by the email address on it, and the precise records sought together with the date range.

We do not respond to requests for User data made informally, from a personal email address, or by telephone.

2. Records we may hold

Subject to valid legal process, we may hold and be able to produce:

• basic subscriber information: the email address on the account, the display name and handle, and the account creation date;
• sign-in records: IP addresses, user agents and timestamps, for the period we retain them;
• transaction records: Token purchases, the Creator Interactions on which Tokens were spent, Creator earnings, refunds and withdrawals, and for each purchase, refund or withdrawal the wallet address, asset, network, amount, timestamp and blockchain transaction hash;
• call metadata: the accounts connected, the time, the duration, the price applied and whether a relay was used;
• message content, where it still exists and the process is sufficient to compel it; and
• Creator verification records, including identity documents, for verified Creators.

3. Records that do not exist

This section exists so that no one expends a warrant discovering it.

The content of voice and video calls is not available in any form under any process. Calls on the Platform are peer-to-peer: audio and video travel directly between the two participants and are encrypted in transit. We do not record, store, transcode, buffer or intercept them. Where a network forces traffic through a relay we operate, it passes as opaque encrypted packets that we cannot decrypt.

There is no archive, no backup and no key. We cannot produce call content because we never possessed it. What we can produce about a call is the metadata listed in section 2.

We also hold no payment card numbers and no identity documents for Fans. A Fan who paid by card did so through an independent on-ramp provider, which holds those records and should be served directly. Cryptocurrency payments are recorded on public blockchains; what we hold is the addresses and transaction hashes listed in section 2, not the private keys to anyone’s wallet.

4. Legal process required

We follow the Stored Communications Act, 18 U.S.C. §2701 et seq.

• Basic subscriber information: a valid subpoena.
• Non-content records, including call metadata and sign-in records: a court order under 18 U.S.C. §2703(d), or a subpoena where the statute permits.
• Content of communications: a search warrant issued on a showing of probable cause.

Requests originating outside the United States should be made through a Mutual Legal Assistance Treaty request or letter rogatory, unless another lawful basis applies. Orders from authorities of European Union Member States addressed to us under Regulation (EU) 2022/2065 should be sent to the same address and will be handled in accordance with that Regulation.

We review every request, and we will narrow or object to any request that is overbroad, legally deficient, or that seeks records we do not hold.

5. Preservation

We honour a properly made preservation request under 18 U.S.C. §2703(f) and will preserve existing records for 90 days, extendable once for a further 90 days on renewal. A preservation request does not require us to create records we do not keep, and it cannot preserve call content, which does not exist.

Content and records associated with a report we make to the National Center for Missing and Exploited Children are preserved for one year from the report, as 18 U.S.C. §2258A(h) requires.

6. Emergency disclosure

Where we believe in good faith that an emergency involving danger of death or serious physical injury to any person requires disclosure without delay, we may disclose the relevant information under 18 U.S.C. §2702(b)(8) and §2702(c)(4).

Mark an emergency request EMERGENCY DISCLOSURE REQUEST in the subject line, send it to support@planetjoi.com, and describe the nature of the emergency, the person at risk, and how the information sought will assist.

7. Notice to the account holder

Our policy is to notify an account holder of a request for their records before we produce them, so that they may object.

We do not give notice where we are prohibited from doing so by law or court order, where an emergency of the kind described in section 6 exists, or where notice would be counterproductive in a matter involving a child.

8. Child safety

We report apparent child sexual abuse material to the National Center for Missing and Exploited Children as 18 U.S.C. §2258A requires, preserve the associated Content and records, and cooperate with the resulting investigation. Requests relating to a NCMEC CyberTipline report should cite the report number.

9. Costs and authentication

We may seek reimbursement of the costs of responding where the law permits. We may also take reasonable steps to authenticate a request, and the identity of the officer making it, before acting on it.