Refund Policy

1. Token purchases are final

Tokens are credited the moment your payment is confirmed and can be spent immediately. For that reason, and because a payment on a blockchain cannot be reversed, a Token purchase is final and is not refunded, except where a refund is required by a law that cannot be excluded by agreement. Where you are a consumer with a statutory right of withdrawal, you consent to immediate performance by completing the purchase and acknowledge that the right is lost once the Tokens are credited, as section 8 of the Terms of Service explains.

In a rare case, such as a duplicate deposit, we may make a one-time exception at our sole discretion. A courtesy given once does not create an entitlement to another.

2. Spending that may be returned

Tokens billed for a call that never connected, or that dropped because of a fault on our side, a paid message that was never delivered, a Gift charged more than once for a single send, a duplicate charge, or an interaction in which the Creator is found to have breached our rules may be returned to your balance after review. A Gift you chose to send is not returned because you changed your mind about it. A paid message the Creator has not answered may be raised with Support; we look at the thread before deciding, but a Creator is under no obligation to reply, and the absence of a reply is not by itself a ground for a return.

3. What does not qualify

Changing your mind, not liking a Creator’s Content or the way a conversation went, misreading a price that was shown before you paid, dissatisfaction with the length or quality of a reply, and forgetting that you made a purchase are not grounds for a return. A call that connected and ran is charged for the minutes that began, at the rate shown before you called, and a call that ended because your balance could not cover the next minute was charged correctly.

4. How a return or a refund is paid

Returned spending is credited back to your balance as Tokens, and the Creator’s earnings from it are reversed. In the rare case that a Token purchase itself is refunded, it is paid in USDC or USDT to the refund address on your wallet page, or to one you give Support and confirm by entering it twice, and Planet covers the network fee. A refund is not paid to a card, is not paid in any other asset, and is not paid to the address a deposit came from. You are responsible for the accuracy of the refund address you register; a refund sent to the address you gave cannot be recovered if that address was wrong.

5. How to ask, and how we decide

Contact Support from your account, naming the purchase or interaction and what went wrong, within 30 days of the transaction. A member of our staff reviews the record and decides. The decision is final within the Platform and does not affect any right that you have under mandatory law. Disputing a card charge with an on-ramp provider for a purchase you authorised is treated as fraud under the Terms of Service and may close your account.

6. Creators

When a Fan’s spend on you is returned, the corresponding earnings are recovered from your balance as the Creator Agreement describes, unless we choose to absorb the cost. You are told when this happens and can see it on your earnings ledger. Where your balance does not cover the amount, we may decline the return, absorb it, or recover the shortfall as the Creator Agreement provides.